Australia Post Delays - COVID-19 Updates

Further impacts resulting from reduction in air freight capacity

27 April 2020

For re-purchased retail packaging such as Express satchels, the Express Post guarantee of next day delivery within the Express Post network has been temporarily suspended due to the significant reduction of domestic passenger flights (which carry parcels), social distancing and hygiene requirements in our network, and the increase in volumes.
Express Post is still available, but parcels may not be delivered next business day every time.
Flagworld note: our Express eParcel deliveries are similarly affected by delays, but are not mentioned as they do not have a next day guarantee.

14 April 2020

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

  • Priority Mail services may be suspended
  • * The delivery time for Perth and Brisbane may increase by up to five days
  • * The delivery time for North Queensland may increase by up to seven days
  • * The delivery times for Tasmania may increase by three days
  • * That Next Day Express Post Services into regional and rural communities may not be able to be maintained

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.


Domestic delivery update – Delivery delays

14 April 2020

Our priority at Australia Post is to protect our people, customers and community so we can continue to serve Australians both during, and after, the Coronavirus pandemic.

We’re doing everything possible to keep delivering for Australia. Our Post Offices remain open and our posties and drivers are still out delivering each and every day.

The delays in our network can be up to a few days and our people continue to work really hard to service the large volumes we are experiencing.